FREQUENTLY ASKED QUESTIONS (FAQ) - YIPP

FREQUENTLY ASKED QUESTIONS

ORDER & PAYMENT

How can I place an order?

Simply select your favourite swimwear style, choose your size and colour, then add the item to your shopping bag. Follow the checkout steps to complete your order.

Which payment methods do you accept?

We accept all major payment methods available at checkout, including credit cards, debit cards and other secure payment options.

Can I change or cancel my order after placing it?

We process orders as quickly as possible. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to assist you, but changes cannot always be guaranteed once your order has been processed.

SHIPPING

How long does delivery take?

Orders are processed within 1 business day.

Estimated delivery times:

United Kingdom & Ireland: 5–8 business days
Australia & New Zealand: 5–10 business days

Once your order has been shipped, you will receive a tracking link by email.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

How can I track my order?

Once your order has been shipped, you will receive a tracking email with your delivery information.

SIZE & FIT

How do I choose the right size?

Our swimwear is designed to fit true to size. We recommend choosing your usual size. Please check our Size Guide for detailed measurements.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Does your swimwear have stretch?

Yes. Our swimwear is made with high-quality stretch materials designed to provide comfort, flexibility and a flattering fit.

PRODUCTS & MATERIALS

Are your swimsuits and bikinis chlorine and salt water resistant?

Yes. Our swimwear is designed to withstand exposure to both chlorine and salt water while helping maintain its shape and colour.

What materials are your products made from?

Our swimwear is made from carefully selected materials designed for comfort, durability and a premium feel. Material details can be found on each product page.

How should I care for my swimwear?

We recommend hand washing your swimwear with cold water and allowing it to air dry. Avoid bleach, tumble drying and ironing to help preserve the quality of the fabric.

RETURNS

Can I return my order?

Yes. If you are not completely satisfied with your purchase, you can return your order within 14 days of receiving it.

Items must be: